These are the terms that govern your relationship with Lumeairy. We've written them in plain language because you deserve to understand what you're agreeing to.
Effective Date: March 22, 2026 · Last Updated: April 2, 2026
Download PDF versionBy signing up for, accessing, or using Lumeairy's services, you ("Client," "you," "your") agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into this agreement on behalf of a business, you represent that you have the authority to bind that business to these terms.
If you do not agree to these terms, do not use our services. These terms constitute a binding legal agreement between you and Lumeairy.
Questions before signing up? Email us at shawn@lumeairy.com. We'll give you a straight answer — no sales pressure.
Lumeairy provides a managed AI operator service. We deploy an autonomous operator customized for your business that handles tasks including but not limited to: lead follow-up, client communications, outreach sequences, daily briefings, and business operations you have explicitly configured.
Unlimited conversations, 2 tools connected, 100 tool actions/month. Ideal for businesses getting started.
Unlimited conversations, 5 tools connected, 500 tool actions/month, 3 saved workflows.
Unlimited conversations, unlimited tools, unlimited tool actions, full proactive intelligence.
Everything in Pro plus done-for-you setup, pre-loaded workflow library, and monthly performance report.
Everything in Scale plus multiple operators, custom integrations built on demand, and white-label option.
Pricing shown reflects founding member rates and is subject to change with 30 days' notice. Active subscriptions are grandfathered at their rate for 12 months from the date of subscription.
Lumeairy reserves the right to modify, suspend, or discontinue the service with 30 days' written notice. In the event of discontinuation, we will provide a prorated refund for the unused portion of any prepaid service.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at shawn@lumeairy.com if you suspect unauthorized access to your account.
Platform connections (Gmail, Instagram, Airtable, etc.) are authorized by you via each platform's official OAuth or API key system. You may revoke these connections at any time through the respective platform. Revoking a connection will disable the operator's ability to perform tasks dependent on that connection.
Lumeairy is a subscription service billed monthly on the date of your initial payment. Billing is processed by Stripe, a PCI DSS Level 1 certified payment processor.
By using Lumeairy, you represent and agree to the following:
Your operator represents your business. We'll build it to sound and act like you — but you remain legally responsible for the communications it sends. We'll flag anything that looks risky before it goes out.
Lumeairy commits to the following service standards:
You own all data you bring to Lumeairy: your contact lists, your client records, your business information. We are data processors acting on your instruction — not owners of your data.
You also own everything we build for your business: your operator's voice documentation, your configured sequences, your templates. These are based on your business and belong to your business. We will export them to you at any time and send them automatically upon cancellation.
Lumeairy owns its platform, infrastructure, software, methodologies, and the general operator frameworks we have developed. We retain the right to improve our systems using anonymized, aggregated, non-identifiable service usage data — never your specific business or client data.
We process your data exclusively to deliver the Lumeairy service you subscribed to. We act as a data processor under your instruction. We do not use your data for any purpose other than running your operator. Full details are in our Privacy Policy.
Lumeairy may not be used for:
Violation of these terms may result in immediate suspension or termination of service without refund and, where appropriate, reporting to relevant authorities.
You may cancel Lumeairy at any time by sending a single message to shawn@lumeairy.com or directly to your operator. No cancellation fee. No contract. No conversation required if you don't want one.
Lumeairy reserves the right to terminate or suspend accounts that violate these Terms of Service, with or without notice depending on the severity of the violation. In cases of termination for violation, no refund will be provided.
Lumeairy provides its services "as is" and makes no warranties, express or implied, regarding the outcomes of operator activity, including but not limited to: lead response rates, revenue generated, or specific business results.
To the maximum extent permitted by applicable law:
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law in your jurisdiction.
If you have a concern or dispute, email us first at shawn@lumeairy.com. We will respond within 2 business days and work in good faith to resolve it. Most issues can be resolved this way.
If a dispute cannot be resolved informally, the following applies:
We will notify active Clients of material changes to these Terms of Service via your daily briefing at least 14 days before changes take effect. The updated terms will be posted at lumeairy.com/terms with a new effective date.
Your continued use of Lumeairy after the effective date of any changes constitutes your acceptance of the new terms. If you do not agree to the updated terms, you may cancel your service before they take effect without penalty.
For questions about these terms, contact us at shawn@lumeairy.com. You will receive a direct, plain-language answer from a real person.
Email us. You'll get a real answer, not a form letter.
shawn@lumeairy.com