We believe you should know exactly what your operator does, what it doesn't do, and how you stay in control. No fine print. No surprises.
When you start with Lumeairy, your operator begins in Supervised Mode. That means exactly what it sounds like: nothing leaves your business without your eyes on it first.
Every message your operator wants to send gets queued for your review. You read it, then reply with one of three things: yes (send it), no (don't), or a quick note on what to change. We learn from every response. Over those two weeks, your operator gets increasingly dialed in to your voice, your judgment, and your preferences.
On Day 15, we have a short check-in conversation. How did it feel? Is there anything that still doesn't sound right? From there, you choose your autonomy level — how much freedom to give the system going forward. Some clients stay in Supervised Mode indefinitely. Others go fully autonomous. Most land somewhere in between. It's entirely your call, and you can change it anytime.
The goal of those first two weeks isn't to rush you toward automation. It's to build your confidence — slowly, through real experience — that the system knows what it's doing.
There are things your operator will never do. Not "usually won't" — never. These aren't settings you configure. They're built-in limits that exist regardless of your autonomy level.
If you ever see something that seems to contradict these limits, contact us immediately. We take this seriously.
Here's what we store: your contact lists (as you've provided them), the communications your operator sends and receives on your behalf, and configuration data that makes your operator sound and behave like you. That's it.
Here's what we don't store: payment information (handled by our payment processor), passwords (we use API connections, not logins), or anything from platforms you haven't explicitly connected.
Your operator never touches your devices. It runs entirely on Lumeairy's secure infrastructure — not your computer, phone, or any personal device. Nothing is installed on your end. The only thing that reaches your device is the daily briefing message — the same way any text or email would. Every tool connection (Gmail, Instagram, Airtable, etc.) is made through that tool's own secure permission system, not through your device.
Your data is encrypted in transit and at rest. Access is restricted to the team members working directly on your operator. We never share your data with other clients, use it for training models, or sell it to anyone. Ever.
You can request a full export of your data at any time — just ask. If you cancel, we'll send you everything we hold on your way out, and then delete it from our systems within 30 days. If you want it gone sooner, we'll do it immediately.
We're a small team. We're not hiding behind a terms-of-service document. If you have questions about your data, ask us directly and you'll get a real answer.
Every morning, a plain-English briefing lands in your inbox or Telegram — whichever you prefer. It covers what your operator did yesterday, what's on the schedule for today, and anything that needs your attention or a decision.
No jargon. No dashboards to log into. Just a short, human-readable summary you can read in two minutes over coffee and know exactly where things stand.
Every week, you receive a slightly deeper report: response rates, new leads engaged, follow-ups completed, any patterns worth knowing about. Once a month, a longer review: what's working well, what we're adjusting, what you might want to think about in the coming month.
All of these reports are delivered to you. You don't have to ask for them, log in anywhere, or remember to check a tool. They come to you, on a schedule, in plain language. If something significant happens between reports — a high-value lead, an unusual response, anything that warrants immediate attention — we flag it right away.
You are always in the loop. That's not a feature. That's the contract.
After your first two weeks, you choose how autonomously your operator runs. There are four levels. You control which one you're on, and you can change it at any time by simply telling us.
Every message is queued for your review before sending. You approve each one individually. Complete visibility and control at all times. Best for clients who want to stay closely involved or are still building trust with the system.
Routine messages — follow-ups, reminders, check-ins — go out automatically. Anything new, unusual, or higher-stakes gets flagged for your review first. Most clients find this the right balance: hands-off for the routine, hands-on for what matters.
Your operator runs almost entirely independently. You receive your daily briefings, but messages go out without your pre-approval. You can still pause, redirect, or override anything at any time. Best for clients who've been running for a few months and are fully confident in their operator.
You set the specific rules. Maybe outreach goes autonomous but client communications always need review. Maybe everything runs freely except invoicing-related messages. We can configure any combination that makes sense for your business and your comfort level.
Mistakes happen. Not often — but when they do, here's exactly what we do.
If your operator sends something it shouldn't have, misreads a situation, or handles something in a way that doesn't reflect well on your business, we find out and we tell you. Within 24 hours of identifying the issue, you'll have a plain-English account of what happened, a full log of what was sent, and a clear explanation of why.
We don't wait for you to notice. We don't bury it in a report. We come to you directly, tell you the truth, and take responsibility.
Then we fix it. That might mean reaching back out to affected contacts on your behalf. It might mean reconfiguring sequences that need adjustment. It might mean a credit to your account. Whatever makes it right, we do it.
We're not perfect. But we're trustworthy — and there's a difference. Being trustworthy means when things go wrong, we handle it the way we'd want someone to handle it for us.
You can cancel Lumeairy at any time with a single message. No contract to review, no cancellation fee to pay, no form to fill out, no conversation to dread. Just let us know you're done, and we'll handle the rest.
Your service continues until the end of your current billing period. After that, your operator stops, and we don't charge you again.
Everything we built for your business stays yours. The sequences, the voice documentation, the templates — they're based on your business and we don't take them back. If you want a full export of your data and configurations, just ask and we'll send it before we close out your account.
We'd rather earn your business every month than lock you in. If we're not delivering real value, you should leave. We hope you'll stay — but we'll respect it if you don't.
Our system maintains 99%+ uptime. Your operator runs on dedicated infrastructure with automatic restart protocols — if anything interrupts service, the system recovers without you doing anything.
For planned maintenance (rare, typically under 2 hours/month):
If unplanned downtime occurs:
We don't promise perfection. We promise transparency and fast recovery.